FAQ

We would love work with you too!

Contact us at hey@dazedandengaged.com
and we’d love to have a chat!

We’d love to hear from you if you are interested in any open positions we may have at Dazed & Engaged! All CV’s must be sent to hey@dazedandengaged.com. If we see a position fit for you, we will be in touch.

How do I place an order through Tabby?

Customers need an active debit or credit card, along with a valid national ID and phone number. These last two need to belong to the same country
they are ordering to.

• On the checkout page, select the payment method 'Tabby.’
• Directly, it will open a new Tabby page and ask to verify the OTP.
• If you registered with your phone number, it will ask to verify the OTP that is sent to your phone number.

Accepted Payment Methods
UAE:   Apple Pay, Visa, MasterCard
KSA:   Apple Pay, Visa, MasterCard, MADA

You can view all amounts, make payments, and control your personal account by logging in online or using the Tabby application.

Follow the steps below to make the payment

• Log in to the Tabby App or Tabby Online
• Click on My Payments from the menu
• Choose the order you want to pay or pay all remaining payments
• Follow the steps shown to complete the payment and make sure that you use the correct payment information when making the payment to avoid any errors.

What happens if the auto-charge fails?
In case the auto-charge fails Tabby will notify the customer by email and they will have 24 hours to finalize the payment. Customers may be charged a collection fee if they are unable to pay on time.

When will a customer’s first payment be due?
The first payment is already collected at the time of the transaction. In the following months, the leftover amount is charged in equal payments. Customers can manage their payments in the Tabby app.

Will customers get reminders before the due date? Tabby will send reminders prior to the due date, including one 24 hours prior to an auto-charge. Customers can also change the payment method in their Tabby account, should they choose to do so.

Can a customer change the payment plan after placing their order? Unfortunately, this cannot be changed at a later stage. If they are facing financial difficulties, Please ask them to reach out to Tabby by writing to help@tabby.ai.
Support Number – 800 82229 (UAE)

Will customers be charged anything extra? Are there any fees that a customer should know about?
There is no interest. A collection fee may be charged if the customer does not pay Tabby on time.

How can I raise a return or exchange?
We have every confidence that you will love your Dazed & Engaged products, however, If you wish to return or exchange your items, please follow the below steps.

Make note, that on each product page there is a ‘Returns and Exchange’ tab where you can see if the item is eligible for a Return and Exchange.

If you are eligible to Return or Exchange your purchased items, then you have 14 days to do so from the date of purchase.

• Note: All sale items are non refundable or exchangeable
• Shipping fees are non-refundable

Below are the steps which you need to follow to a request for a "Return or Exchange’: 

1. Click on the ‘Make a return or exchange’ on the main website page
2. Input your order confirmation number and email to access your order
3. Click on the drop-down menu of the side of each product if you wish to return or exchange the item. If the item does not have the option to return or exchange, then this means the items is non-refundable or exchangeable
4. Make note that if you are needing to return an item due to a fault or damage then you will need to follow the process ‘What if my item arrives Damaged’ in our F&Q page

If you click ‘Return’:

1. Select the item(s) you want to ‘Return’.
2. Please write the reason for the return
3. Please ensure that the selected address is accurate for the pickup and make note that shipping costs will be deducted from the refund amount
4. Click on 'Return My Items'
5. Our courier will collect the original item(s) within 48 to 72 hours, Once the item is collected it will be delivered to the warehouse within 2-5 Days
6. The refund for the returned items will be processed to the same bank account. Once the item is returned to the warehouse, checked and approved the amount will be credited back to you, minus the shipping costs
7. Please note that the transfer proceeds will take 5-7 working days to be received in the customer's bank account

 If the order is paid using Tabby:

1. The refund for the returned items will be processed back to the same payment used on Tabby
2. Once the item is returned to the warehouse, checked and approved, the amount will be transferred directly to the same payment method bypassing the customer's wallet
3. Please note that the amount might take 24 hours to be received in the Tabby account
   

If you click ‘Exchange’:

1. Select the item(s) you want to ‘Exchange’
2. Once the item(s) are selected then click ‘proceed’
3. You will be taken to the main website page where you can add the items you wish to exchange to your cart
4. The items you select must be the same value or above the total value amount of the items you wish to exchange
5. Click checkout and then the items will be processed
6. Your new items will be delivered to you and exchanged at the same
   
   

We provide free collection for all faulty of Damaged items if approved by our customer care team. 

All reported damaged and faulty items must be reported within 2 days of receiving the items.
1. Click on the ‘Make a return or exchange’ on the main website page
2. Input your order confirmation number and email to access your order.
3. Click on the drop-down menu of the side of each product you wish to log as a faulty or damaged product
4. You will be asked to upload photos of the item. Please make sure they are visible and clear
5. You must write a description on what is wrong with the item
6. Click whether you would like an exchange or refund
7. Click submit
8. You will receive an email within 48 hours from Support@dazedandengaged.com confirming if your item is approved for an exchange or refund

Yes, we ship Internationally through trusted courier services that offers 3 Days Worldwide Express Shipping. *International shipping rates may apply.

Unfortunately, you cannot cancel your order with Dazed and Engaged once it has been paid for and completed. You are more than welcome to return your order if it is applicable for a return or exchange, however, for more information on this please note that each item details the ‘Returns and Exchange’ policy in the same tab where you can see if the item is eligible for a Return and Exchange.

DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping and tracking details.

INTERNATIONAL ORDERS (OUTSIDE UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details along with tracking number. 

If you have not received your shipping email within 48 hours of your order placement, you may have experienced a technical difficulty.

Sometimes these emails can appear in your junk inbox, however if this is not the case, please contact our customer care team at support@dazedandengaged.com with your order number and name to retrieve your tracking number.

KSA Deliveries
Some countries require you to provide us with your ID Number and Full Name in order to ensure smooth customs clearance and hassle-free delivery of your parcel.
Acceptable information includes National ID name and number, passport name and
number or your name and number on any government-issued document showing proof of residence in that country.
Please note that the ID name and number shared must match the details on your order.
Please refer to KSA Customs website link for further information.

Global Deliveries
In order to ensure a smooth customs clearance process, we need a copy of your National ID. Our shipping company (Robostore L.LC) will contact you if required to submit your ID.
Please note that the name on the ID shared must match the details on your order.

By processing your order payment and completing an order with Dazed & Engaged, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.
After you place your order you will receive an email confirming your order.
Please make sure you provide us with the correct mobile number to avoid any delays.
International orders will take 2-3 days to be delivered. It may take longer due to the custom clearance and it may vary from country to country.

Additional Information:
Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.
We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Dazed & Engaged cannot offer reimbursement for this package. Customs policies vary from country to country. 

All applicable fees, taxes and duties are your responsibility.

We reserve the right to either accept or decline high-value orders. In the event that the order value exceeds a specific threshold, we will apply different shipping charges, which we will inform you about before issuing the invoice. Once and order is placed you we receive an email with your order details and tracking information. If you have any other inquiries, please contact us at support@dazedandengaged.com.